SANGEAN warrants our products to be free from defects in material and workmanship under normal use and conditions on parts & labor. We offer a 1-Year Limited Manufactures Warranty on all our radios.
Warranty does not cover
- Units that have been misused or damaged by accident.
- Units that have been repaired or altered by persons other than the SANGEAN Service Center.
- Damages caused by leaking or defective batteries, batteries used past their expiration date, or other damage created by batteries.
Should service be necessary for any reason due to manufacturing defect or malfunction during the warranty period, SANGEAN will repair or replace, at its discretion, the defective merchandise at no charge (except for the charge for handling, packaging, return postage and insurance), upon delivery of this product to SANGEAN Service Center with a copy of proof of purchase date.
To ensure your radio is serviced and returned to you in a timely matter please make sure you include all the followings
- Copy of proof of purchase that includes the date of purchase.
- A letter / email explaining the nature of the problem you are experiencing with your product.
- Current and detailed contact information in the case that we need to contact you.
Shipping Instructions
- Remove the batteries (if applicable) from the unit prior to shipping. Failure to do so may create further damage to the radio and void the warranty.
- Include all accessories included with the radio. This includes power cords, adapters, antennas, remotes, if necessary.
- Properly package your product using appropriate protective materials such as air packets, newspaper, or bubble wrap to prevent the unit from additional damages during the transportation.
- We always recommend that you ensure your package for the full retail value of your radio and use a method of shipment that provides some form or tracking or delivery confirmation. We are not responsible for lost packages.
- Repair times vary, but please allow 6~8 weeks to receive your repaired or replaced radio.